Privacy Policy

1. Introduction

Welcome to Office Works. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us as a client or potential client.

We are a US-based IT company providing Microsoft 365 deployment, cloud migration, security, and managed services from our headquarters in Des Moines, Iowa. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide to Us:

  • Name, email address, phone number, job title, and company name

  • Billing information (processed securely through third-party payment processors)

  • Information you provide in contact forms, support requests, or during consultations

Information We Collect Automatically:

  • IP address, browser type, operating system, and referring URLs

  • Pages visited, time spent on our website, and clickstream data

  • Cookies and similar tracking technologies (see Section 7)

Information from Third Parties:

  • If you book a meeting through Calendly or a similar service, we receive the information you provided to them

  • We may receive business contact information from LinkedIn or other professional networks

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and improve our services, including Microsoft 365 migrations, support, and consulting

  • To respond to your inquiries, schedule consultations, and send follow-up emails

  • To process payments and manage client accounts

  • To send service-related communications, such as security alerts or updates to this policy

  • To comply with legal obligations and protect against fraud or security risks

We do not sell your personal information to third parties. Period.

4. Legal Basis for Processing (for individuals in the EU or UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal information based on one or more of the following legal grounds:

  • Your consent (for example, when you subscribe to our newsletter)

  • Performance of a contract (for example, when you engage us for migration services)

  • Legitimate business interests (for example, improving our website or responding to inquiries)

  • Compliance with legal obligations

5. Sharing Your Information

We do not share your personal information except in the following limited circumstances:

Service Providers: We may share information with third-party vendors who help us operate our business, such as:

  • Microsoft (for tenant provisioning and support)

  • HubSpot, Salesforce, or similar CRM platforms

  • QuickBooks or other accounting software

  • Calendly or meeting scheduling tools

Legal Requirements: We may disclose your information if required by law, subpoena, or court order, or to protect the rights, property, or safety of our company, clients, or others.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We take data security seriously. We implement administrative, technical, and physical safeguards designed to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL)

  • Access controls and multi-factor authentication for internal systems

  • Regular security assessments and employee training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential cookies (required for website functionality)

  • Analytics cookies (Google Analytics or similar to track page views and referrals)

You can disable cookies through your browser settings. However, some parts of our website may not function properly without them.

We do not currently respond to Do Not Track signals from web browsers.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

For all users, regardless of location:

  • You may request access to the personal information we hold about you

  • You may request correction of inaccurate information

  • You may request deletion of your information, subject to legal or contractual obligations

For California residents (under the CCPA/CPRA):

  • You have the right to know what personal information we collect, use, and disclose

  • You have the right to request deletion of your personal information

  • You have the right to opt out of the sale of your personal information (we do not sell it)

  • We will not discriminate against you for exercising your privacy rights

To exercise your rights, please contact us at privacy@officeworks.com or call +1 (515) 724-5800. We will respond within 30 days as required by law.

For individuals in the EU or UK:

  • You have the right to access, correct, delete, or restrict processing of your information

  • You have the right to data portability

  • You have the right to withdraw consent at any time

  • You have the right to lodge a complaint with your local data protection authority

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements.

  • Contact and inquiry data: 2 years after last interaction

  • Client billing and contract data: 7 years (for tax and legal compliance)

  • Website analytics data: 26 months (Google Analytics default)

When we no longer need your information, we securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites, such as Microsoft documentation, client case studies, or industry resources. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this policy periodically. For material changes, we will provide additional notice, such as a banner on our website or an email notification to active clients.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@officeworks.com

Phone: +1 (515) 724-5800

Mail: 699 Walnut St Suite 400, Des Moines, IA 50309

We are committed to resolving privacy concerns promptly and transparently.